EMI Collection

Full time @Career Wings posted 2 weeks ago in Sales & Marketing
  • Guwahati, India, 781003
  • Post Date : October 31, 2024
  • Apply Before : November 29, 2024
  • Salary: ₹15,000.00 - ₹20,000.00 / Monthly
  • 0 Application(s)
  • View(s) 19
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Job Detail

  • Job ID 1501
  • Career Level Executive
  • Experience 2 Years
  • Gender Male
  • Industry Management
  • Qualifications Certificate
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Job Description

We are looking for an EMI Collection Specialist to join our team. In this role, you will be responsible for managing collections of early or mid-stage delinquent accounts. The ideal candidate will have strong communication skills, a good understanding of debt collection procedures, and a commitment to providing excellent customer service.

Key Responsibilities

  • Contact Delinquent Accounts: Reach out to customers with delinquent EMI payments through phone, email, or other communication channels.
  • Negotiate Payment Solutions: Work with customers to find mutually beneficial solutions, establish payment plans, or reschedule payments as needed.
  • Maintain Records: Document customer interactions, payments, and agreements in the CRM or collections system accurately and in a timely manner.
  • Analyze Payment Histories: Review customer accounts to understand payment history, assess repayment risk, and determine the best approach for recovery.
  • Collaborate with Internal Teams: Work closely with the Finance and Customer Service departments to resolve any issues that may impact collections.
  • Adhere to Compliance Standards: Ensure that all collection activities comply with relevant legal regulations and company policies.
  • Meet Collection Targets: Achieve individual and team goals for collections and account resolution within specified timeframes.

Qualifications

  • Education: High school diploma or equivalent; Bachelor’s degree in Finance, Business, or a related field is preferred.
  • Experience: 1-3 years of experience in collections, customer service, or a related field.
  • Skills:
    • Strong verbal and written communication
    • Negotiation and conflict resolution
    • Excellent organizational and time-management abilities
    • Proficiency in Microsoft Office and familiarity with collections or CRM software
    • Knowledge of EMI or loan repayment structures is a plus
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