Customer Support Executive (CSE)
Full time @Career Wings posted 1 month ago in Telecommunications Shortlist Email JobJob Detail
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Job ID 717
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Offered Salary 15000
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Career Level Executive
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Experience Fresh
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Gender Female
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Industry Management
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Qualifications Degree Bachelor
Job Description
We are seeking a motivated and detail-oriented Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service and support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Customer Interaction:
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Handle and resolve customer complaints, escalating issues when necessary.
- Issue Resolution:
- Identify and troubleshoot customer issues, providing effective solutions.
- Coordinate with other departments to resolve complex problems.
- Follow up with customers to ensure their issues are fully resolved.
- Documentation & Reporting:
- Maintain detailed records of customer interactions, transactions, and feedback.
- Prepare and submit regular reports on customer support activities, issues, and resolutions.
- Suggest improvements to the customer support process.
- Customer Satisfaction:
- Monitor customer satisfaction and engage in proactive outreach to enhance customer experience.
- Gather and relay customer feedback to improve products and services.
- Product Knowledge:
- Stay updated on the company’s products, services, and policies to provide accurate information to customers.
- Participate in ongoing training to improve service delivery.
Qualifications:
- Education:
- Bachelor’s degree in any field (preferred but not required).
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Basic knowledge of CRM systems is an advantage.
Required skills
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